This collection of entries is from October 30, 2006.
I bought a new cell phone back on the 11th - a Palm® Treo™ 700wx with Windows Mobile 5.0, not Palm OS. I love this thing. It's come in handy. having access to email, my contacts and calendar, even the Internet.
So, this morning, I noticed that it was acting really sluggish... it would take many seconds to delete an incoming email. Then, I couldn't delete the email before by the time the phone turned off from not being used. Then I couldn't turn the phone off/on. I pulled the battery, and the unit would just boot to the Palm splash screen. I tried hard reset. Nothing. No change.
It had been under 30 days since I purchased it, so I went back to the store tonight. The same guy that sold me the phone waited on me. I went to the store with just the phone, in an attempt to just say "Phone broke - fix", but the "tech" had gone for the day. Will told me if I had the box, they'd just swap the phone.
I left, drove all the way home, gathered the box, cables, software and a receipt and drove back to the store.
Will had already pulled a box from inventory, and we started processing the work order/exchange. that's when we found out that the phone was already on someone's account, as a defective phone, and that was the last phone they had. So, he called another store in the area. They didn't have the phone. He called another store and they had one, so I had to drive a while to get to the store.
So, I have a new phone, now covered under an insurance plan so that I can get a replacement/repair after my 30 days are up. After having the phone die, and going to a store that had another defective phone, I'm not feeling comfortable with the hardware, though I really do like it, so... I might as well be prepared for another excursion in the future.