This collection of entries is from April 02, 2003.
I had a much better conversation with a Comcast person tonight. Turns out - it's the cable modem itself. Motorola is recalling a bunch of them for a wrong chip and my serial number is one of the lot. So, I need to get the modem swapped, so I'll be down for days. In other words, I'll be sparse here (along with no graphics and images here) until I can my broadband connection up and running again.
I'm still at the office, waiting on a callback about a circuit that's down when Carol calls me. She got home to find a voicemail from Comcast from 8:30 this morning saying the tech was here - where were we? This after we (Comcast Keith and I) explicitly agreed upon that the tech will only come after 5pm. Damn utility bastards, they're all the same. So Carol calls Comcast and, well, "rips them a new one" so to speak. While she's on the phone - the line goes active, just like when I made the first call. She's waiting for the tech to call back now. Then while on the phone to me, the line goes down again.
You know what the sad thing is? This is not unusual in the industry. How many times have you heard a story like this or have been a victim yourself of poor service?
And so, my crappy Comcast Broadband goes down again at 07:11am this morning... bastards...