This collection of entries is from October 17, 2006.
Got home early to wait for the Tech to show up to fix my cable connection. I start getting automated phone calls from Comcast: "Hello. This is Comcast... we are calling you to confirm your appoint..." *click*... I start to worry.. what happens if I was supposed to reply to something? And if I don't.. to let them know I'm home... will they cancel? After a few of these calls, I call them, and their automated menus tell me that I am scheduled for a service call between 4 and 6pm...
Another phone call comes, this time from a human... and it's the local dispatch telling me that my tech is running late.. and won't be available until 6:45.. I proceed to tell her Thank you... I will wait as long as it takes and then I tell her about the screw-up yesterday.. She apologizes profusely. I hang-up the phone ,only to see my voice mail light start to blink - another call from Comcast came in, this time it's a complete automated call, saying that I had to have somebody home over the age of 18.. OK.. not a problem...
5:45 and there's a Comcast tech at my door - a full hour before dispatch said they'd be there! But then I found out that this isn't the guy assigned to the call.. but he got free and came over to "start" the job. OK, I'm OK with this...
I show him were the modem is.. and the lights are all lit and flashng... crap... But.. after a discussion on IBM ThinkPads, I hook up to the modem... and it doesn't pull an IP address...
and then.. at the door, is a second tech... and we start using another laptop to try (the first tech's), and it fails... by now, a third tech is now in my family room... turns out he's the tech that's assigned.
So 15 minutes, three technicians, and a brand new cable modem later, I am back online.. and it's faster, too! (the old modem couldn't handle the faster delivery speed)